1. Overview
Welcome to Kaelunas. These Terms of Service (“Terms”) govern your access to and use of our website, including any content, features, products, and services made available through it.
In these Terms, “Kaelunas,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to anyone who visits, browses, or uses our website, or purchases products from us.
By accessing our website or placing an order, you agree to these Terms and any policies referenced in them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree, please do not use our website or services.
These Terms apply to all website visitors and customers, including individuals who browse our content, submit reviews, or make purchases.
We may update these Terms from time to time by publishing a revised version on this page. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
2. Eligibility and Acceptable Use
By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you. If you are not legally able to do so, you may use the website only with the involvement and consent of a parent or legal guardian where permitted by law.
You agree to use our website and products only for lawful purposes. You must not use the website in a way that violates applicable laws, infringes the rights of others, or interferes with the website’s normal operation.
You may not use our website to transmit malicious software, distribute fraudulent or misleading information, gain unauthorized access to systems, or engage in conduct that could damage our website, business, customers, or other users.
We may restrict or suspend access when reasonably necessary to protect our website, customers, or business, or to address suspected violations of these Terms. Any such action will remain subject to applicable law.
3. Product Information and Descriptions
We make reasonable efforts to present our products, descriptions, images, colors, materials, dimensions, and other details as accurately as possible. However, variations may occur due to screen settings, lighting, photography, manufacturing processes, or the natural characteristics of certain materials.
For products made with natural stones, crystals, wood, beads, or other natural materials, differences in color, pattern, texture, and appearance may occur. Handmade items may also have minor variations. Such differences do not necessarily indicate a defect.
Please review the product description and available images carefully before purchasing. If a product has specific material limitations, care instructions, or safety considerations, please refer to the information provided on its product page.
We reserve the right to correct inaccurate descriptions, images, prices, availability information, and other errors. Where an error materially affects an order, we may contact you to discuss an appropriate resolution, including cancellation and refund where applicable law or our policies require or permit it.
4. Product Availability and Changes
Products displayed on our website may be subject to availability and may not always be in stock. We may modify, discontinue, or update products, product descriptions, website features, and services as our business develops.
We may limit the quantity of products available for purchase or restrict sales to certain individuals, locations, or jurisdictions where reasonably necessary or legally required.
Changes to product listings or website content do not affect rights that have already arisen under applicable law or the terms of an accepted order.
5. Prices, Payments, and Taxes
Product prices, shipping charges, discounts, and promotions will be displayed on the website or during checkout, as applicable. Prices and promotional offers may change before an order is placed.
The price and charges presented at checkout are the amounts applicable to your order, subject to correction of a clear error and any requirements under applicable law.
You agree to provide accurate and current billing, contact, and shipping information when placing an order. Incomplete or incorrect information may affect order processing, delivery, or our ability to contact you.
Payment processing may be provided through third-party payment services, depending on the options available at checkout. Any additional terms imposed by a payment provider may apply to your use of that provider’s service.
You are responsible for applicable taxes, duties, or import charges where these are properly payable by you and are not collected by us at checkout. The treatment of such charges may vary depending on your location and the applicable rules.
6. Orders and Order Acceptance
Submitting an order is an offer to purchase the selected products under the applicable terms. An order confirmation email acknowledging receipt does not necessarily mean that the order has been finally accepted or shipped.
We reserve the right to review, decline, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, inaccurate pricing or product information, stock shortages, suspected resale activity that violates our policies, or other legitimate operational or legal concerns.
If we cancel an order after payment has been collected, we will arrange any refund due in accordance with applicable law and our refund procedures. Where appropriate, we may contact you using the information provided at checkout.
You are responsible for checking your order details before completing a purchase. Please contact us promptly if you notice an error. We cannot guarantee that changes or cancellations will be possible after an order has entered processing or shipment.
7. Shipping and Delivery
Our Shipping Policy explains the shipping methods, estimated delivery times, applicable charges, and other delivery conditions that may apply to your order.
Delivery dates are estimates unless expressly stated otherwise. Delays may occur because of carrier operations, customs processing, weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address. If an order is delayed, returned, or undeliverable because of incorrect information supplied by you, we will work with you to determine the available options under our policies and applicable law.
For further information, please review our Shipping Policy.
8. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return and Refund Policy, which explains eligibility requirements, applicable time limits, procedures, and any relevant conditions.
Please review that policy before placing an order. If you have a question about returning a product or requesting a refund, contact us using the information provided below.
Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded or limited.
9. Product Use and Safety
Please use all products in accordance with their descriptions, instructions, and intended purposes.
If you burn incense or other aromatic products, place them in a suitable heat-resistant holder, keep them away from flammable materials, ensure adequate ventilation, and never leave burning products unattended. Keep them away from children and pets, and follow any additional safety instructions supplied with the product.
Crystals, beads, jewelry components, and small decorative items may present choking or other physical hazards if misused. Keep small items away from young children and anyone who may be at risk of swallowing them. Avoid using damaged items that may have sharp edges or loose components.
If a product contains materials that require special handling or care, follow the product-specific instructions. You are responsible for using products with reasonable care and in a manner appropriate to your circumstances.
10. Cultural, Spiritual, and Wellness Disclaimer
Kaelunas may offer products and content inspired by Eastern cultural traditions, meditation, mindfulness, symbolism, and personal rituals.
Any descriptions of spiritual meaning, symbolism, energy, intention, grounding, calm, focus, luck, or similar concepts are provided for cultural, informational, or personal-experience purposes. They do not constitute a promise or guarantee of a particular outcome.
Our products and website content are not intended to diagnose, treat, cure, or prevent any medical or mental health condition, and they are not a substitute for professional medical, psychological, financial, or other qualified advice.
Individual experiences and interpretations may vary. Please make purchasing and usage decisions based on your own needs, preferences, and circumstances.
11. Website Content and Intellectual Property
Unless otherwise stated, the text, photographs, graphics, product descriptions, branding, design elements, and other original materials on this website are owned by or used with permission by Kaelunas and may be protected by intellectual property laws.
You may view and use the website for personal, lawful, and non-commercial purposes. You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where such use is permitted by applicable law.
Nothing in these Terms transfers ownership of our intellectual property to you.
If you believe that content on our website infringes your rights, please contact us with sufficient information for us to review your concern.
12. Reviews, Feedback, and User Submissions
If you submit a review, comment, suggestion, photograph, or other material to us, you confirm that you have the right to provide it and that it does not unlawfully infringe another person’s rights.
Your submissions must not contain false or misleading claims, unlawful or abusive material, unauthorized personal information, malicious code, or content that violates these Terms.
By voluntarily submitting feedback or a review, you grant us a non-exclusive, royalty-free permission to use, reproduce, and display that material in connection with our website, products, or services, subject to applicable law and our Privacy Policy. This permission does not transfer ownership of your content to us.
We may remove or decline to display submissions that we reasonably believe violate these Terms or applicable law. We are not obligated to publish or respond to every submission.
You remain responsible for the content you submit.
13. Prohibited Activities
You must not:
- Use the website for unlawful, fraudulent, deceptive, or harmful purposes.
- Violate intellectual property, privacy, or other legal rights.
- Submit false information or impersonate another person or business.
- Upload or distribute viruses, malicious code, or harmful software.
- Attempt to access restricted areas, accounts, or systems without authorization.
- Interfere with website security, availability, or normal operation.
- Collect other users’ personal information without authorization.
- Send spam or use the website to conduct phishing or similar deceptive activities.
- Use automated scraping, crawling, or data extraction to collect website content in a manner that violates applicable law or our rights.
- Copy, resell, or commercially exploit our website content or services without authorization.
We may take reasonable measures to investigate or address suspected prohibited activity, including restricting access or pursuing remedies available under applicable law.
14. Third-Party Services and External Links
Our website may contain links to third-party websites or make certain third-party tools or services available to users.
These third parties operate independently of Kaelunas. We do not control every aspect of their services, policies, security practices, or content, and we do not guarantee their accuracy, availability, or suitability.
Your use of a third-party service may be subject to that provider’s own terms and privacy policy. Please review those terms before providing information or completing a transaction with the third party.
To the extent permitted by applicable law, Kaelunas is not responsible for issues arising from third-party services or websites that we do not control. This provision does not exclude any responsibility that cannot legally be excluded.
15. Website Availability and Information Errors
We aim to keep our website and its information useful and accessible, but we do not guarantee that the website will always be uninterrupted, error-free, or available at every moment.
Website content is provided for general informational purposes. We may update or correct information when necessary, including product descriptions, prices, promotions, shipping details, and availability.
If a material error affects an order, we may take reasonable steps to correct the error and contact affected customers where appropriate. Any cancellation, adjustment, or refund will be handled in accordance with applicable law and the circumstances of the order.
We may maintain, modify, suspend, or discontinue parts of the website or its features when reasonably necessary, subject to applicable legal obligations.
16. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that every website feature will always be available, uninterrupted, or free of errors.
Any disclaimers concerning products are subject to the express product descriptions, any applicable written warranties, and consumer rights that cannot legally be excluded or limited.
Nothing in these Terms excludes or limits a warranty, right, or remedy where such exclusion or limitation is prohibited by law.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Kaelunas will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products, where such damages may lawfully be excluded.
To the extent permitted by applicable law, we are also not responsible for losses arising from circumstances outside our reasonable control, including certain third-party service interruptions, carrier delays, or unauthorized acts by third parties.
This section does not exclude or limit liability where doing so would be unlawful, including any liability that applicable law does not permit us to exclude or limit.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, and reasonable costs arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.
This provision applies only to the extent the relevant loss or claim is attributable to your conduct. It does not require you to indemnify us for our own conduct where applicable law prohibits such a requirement.
19. Suspension and Termination
You may stop using our website at any time.
We may suspend or restrict your access where reasonably necessary to address a security concern, suspected fraud, a material violation of these Terms, or a legal requirement.
Ending or suspending access does not cancel obligations or rights that have already arisen, including payment obligations for accepted orders or rights relating to returns and refunds. Any action under this section remains subject to applicable law.
20. Privacy
Our handling of personal information is described in our Privacy Policy. Please review that policy to understand what information may be collected, how it may be used, and what choices may be available to you.
The Privacy Policy forms part of the policies governing your use of our website.
21. General Provisions
Entire Agreement. These Terms, together with the policies referenced in them and any applicable order-specific terms, form the agreement governing your use of our website and purchases from us, subject to applicable law.
Severability. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
No Waiver. Our failure to enforce a provision on one occasion does not mean that we waive our right to enforce it later.
Assignment. You may not transfer your rights or obligations under these Terms where such transfer is prohibited by law or without any required consent. We may transfer our rights and obligations as permitted by applicable law.
Headings. Section headings are provided for convenience and do not affect the interpretation of these Terms.
22. Governing Law
These Terms of Service shall be interpreted and applied in accordance with applicable laws. Nothing in these Terms is intended to limit or exclude any consumer rights or legal protections that cannot be waived or restricted under applicable law.
Any disputes arising out of or relating to these Terms shall be resolved in accordance with applicable law.
23. Changes to These Terms
We may revise these Terms to reflect changes in our business, website features, products, or legal obligations.
We may post revised terms on this page. Where required by law, we will provide additional notice or obtain your consent.
Your continued use of the website after the revised Terms take effect constitutes acceptance of the changes to the extent permitted by applicable law.
24. Contact Information
If you have any questions, feel welcome to reach us by email at support@kaelunas.com.